At Solartastic, we prioritize efficient and reliable delivery services to ensure your solar equipment reaches you promptly and securely. Here's everything you need to know about our delivery options:
- Local Delivery:
- For orders within a 0-25km radius, we charge a delivery fee of R250.
- Orders falling between a 25-50km radius incur a delivery fee of R450.
- These deliveries are handled by our dedicated team to ensure swift service and customer satisfaction.
- Nationwide Delivery with BobGo:
- For orders beyond the 50km radius, we collaborate with BobGo for nationwide delivery.
- BobGo partners with leading courier services such as The Courier Guy, RAM, Internet Express, SkyNet, WumDrop, and Fastway to provide you with the best dynamic delivery rates.
- To explore more about BobGo and their services, please visit their website at https://www.bobgo.co.za/.
- Order Tracking:
- When opting for shipping methods other than local delivery, you can easily track your orders through the BobGo tracking system.
- Visit https://track.bobgo.co.za/ or https://solartastic.co.za/a/track/ to check the delivery status of your order.
- Delivery Timeframe:
- Orders typically take between 3 to 5 working days to be delivered.
- Our goal is to ensure your solar equipment reaches you in a timely manner while maintaining the highest standards of quality.
- Insurance Limitations:
- Please note that even when orders are insured, there are limitations on the insured amounts.
- These insured limits are set by each individual Courier partner.
- You can view the insured limits by following this link: https://www.bobgo.co.za/insurance.
- Order Completion and Liability:
- An order will be considered completed by Solartastic (PTY) LTD once it has been collected by the customer and/or the shipping company.
- Solartastic (PTY) LTD will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control (force majeure).
- Shipping Policy:
- Solartastic (PTY) LTD do not ship internationally.
- We only ship our goods nationally within South Africa.
- The customer should make themselves available within the 2-5 working days to receive the goods.
- Customer-Courier Arrangements:
- Customers may organize their own courier, provided Solartastic (PTY) LTD are notified beforehand.
- All orders shipped without insurance will not be insured by the courier.
At Solartastic, we are committed to providing you with exceptional service and ensuring a seamless delivery experience. Should you have any further inquiries or require assistance, please don't hesitate to contact our customer support team.